High-tech Health Care in Kerala offers “Dial a doctor”

As a part of its agenda of improved public health service, a scheme called “Dial a doctor” was launched by Kerala State Government in Thiruvananthapuram last Monday. From now on the scheme will allow Kerala residents to seek health advices from qualified doctors over the phone 24×7 by dialing a toll free number. Oommen Chandy, honorable chief minister of the state said while inaugurating the project hailed it as a major step in public healthcare sector in the state.

Under the “Dial a doctor” scheme, anybody can now dial 1056 toll free and ask for doctor’s advices – especially regarding fast-aid and vaccination along with a number of other health problems. ‘Disha’ the department call center will be responsible for making the service available and can be accessed anytime using the phone number already mentioned. National Health Mission with technical support from OrisysIndia Consultancy Services, a Technopark-based company will be managing the project.

High-tech Health Care in Kerala offers  “Dial a doctor”

High-tech Health Care in Kerala offers “Dial a doctor”

It has been known from reliable sources that a panel of 74 doctors with different specialties has already been prepared for helping the state health department in delivering the service and at any given moment a minimum of eight of those doctors will be present to offer required advices over the phone. Keeping in mind the ongoing examination season a separate panel of 10 experienced psychologists has also been prepared. They will be dealing with calls mostly from students helping them to deal with and overcome exam related stress and other possible problems – the chief minister also said in his speech.

In order to make the system smoothly functional a team of 21 trained and experienced counselors has also been formed who will be the first to attend the incoming calls and then route those calls judiciously to the doctors present there. During the function held at the Durbar Hall of the Secretariat the Chief Minister also launched the website for the scheme – www.disha1056.com.

Though people are found to be pretty hopeful about the benefits but few of them also expressed concern that it should not be vanished into obscurity like many of the good efforts in India. No doubt that these are exactly the steps that can take the country forward but it also requires proper protocols and processes to be in place. Some of them even came up with the view that a patient enrolment process can also be put in place for creating a patient database and that can certainly be helpful for the doctors in giving better and more relevant advices.

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