Airline ordered to pay compensation for loss of luggage

Qatar Airways has been directed by a district consumer forum here to pay Rs 80,005 to a flier for loss of his luggage in transit from Delhi to Milan.

A resident of Delhi, Manish Raj Bhardwaj, claimed the loss of his baggage was due to negligence of the airline’s handling staff.

The airline did not contest the charge. The consumer disputes redressal forum said: “It is to be accepted that the value of the lost baggage was Rs 60,005 and the offer made by respondent (airline) of Rs 5,525 was not justified. The goods were lost due to negligence on the part of handling staff of the respondent. As such they cannot escape from their liability of reimbursing the amount of loss.”

The forum also ruled that the articles lost were of prime importance for his visit to Milan and he could not show them to prospective clients. He suffered not only loss of goods but also loss of opportunities which cannot be evaluated in terms of money.

The forum directed the airline to pay Bhardwaj Rs 60,005 as the value of the lost goods and compensation of Rs 20,000 which included the cost of litigation.

Bhardwaj was aggrieved that the airline had only offered a paltry sum of Rs 5,525 as compensation. He had travelled to Milan via Doha in December 2010.